MFA Reset Instructions (TOTP)

If the user has access to the account but is unable too log in via TOTP they can follow these steps to reset their authenticator.

1. Log in to https://my.vccs.edu/
    
2. Click your name in the top right of the Applications page
    
    
3. Make sure there are no devices already enrolled to the account by clicking Delete Push Mobile Device
   
    
4. Click Reset TOTP
   
   
    
5. Click Yes
   
   
6. Log out
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7. Enter Username and Password then follow the steps on the screen with your authenticator app of choice