MFA Reset Instructions (TOTP)

If the user has access to the account but is unable too log in via TOTP they can follow these steps to reset their authenticator.

Step 1: Log in to https://my.vccs.edu/

Step 2: Click your name in the top right of the Applications page

Step 3: Make sure there are no devices already enrolled to the account by clicking Delete Push Mobile Device

Step 4: Click Reset TOTP

Step 5: Click Yes

 

 

Step 6: Log out

Step 7: Enter Username and Password then follow the steps on the screen with your authenticator app of choice