NOTE: The staff member MUST HAVE A PHONE USER ACCOUNT to set up Jabber.
Put in a VCCS work order to have one created or ask Steve Reckley to give you permission to do it through PersonInfo / Rapid Identity
You will need the staff member’s VCCS User ID
Log into 2nd Nature software
Click “View” on the menu bar at the top of the screen
Click “Framework.”
Click “Templates.”
Pick the Template you need:
The “Set Parameter Values” window pops up:
Device Name: For Desktop Jabber use CSF and then the person’s VCCS User ID Example CSFrjj2323
Description: First and Last Name – extension number. Example: Rhonda Jordan-387127
Owner user ID: VCCS user ID
Display (Caller ID): First and Last Name
External Phone number Mask: Area Code and first 3 numbers followed by four X’s Example: 540868XXXX
Line Text Label: First and Last Nme
Directory Number/Route Partiton: Leave blank
Click OK
The Multiple Record Editor Window pops up.
Click “Faceplate.” Check that the correct extension shows for the first line. Sometimes it defaults to 387198
Add any other lines that are requested to be answered by using Jabber.
Click “Send Now”
Next go to System Lists (window) and expand CUCM_User-New then double click on Users
(this is just finding the user in the CUCM_User-New window)
Right-click and select find and enter the userid that you configured under “Owner User Id” from the previous step.
From search result, Double click the user.
Expand the UCM user on the left side.
Under Service Settings
Check all boxes and select Jabber-Profile-SUB Make sure it says SUB and not PUB and the 3 checkboxes should be checked.
Under the user – under Main - in the right-hand section find “Self-service user ID”
And put the extension number there (Example: 381033)
Next select Controlled Devices
Select Assign on the right side and browse for the device you just created (Example: CSFSPR2080)
Select to highlight device and Click OK.
Next click on Directory Number Association
- Primary extension, Enter your 6-digit extension
- For Route partition, from drop-down select Phones_PT
Click the Send Now button at the bottom
When everything is complete:
Install the Jabber desktop app on their computer.
They will log in with their VCCS USERNAME@vccs.edu (NOT username@email.vccs.edu)