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    TDX: What are Service Management processes and function?
    The main areas in IT service management are Service Support and Service Delivery. Within these areas are processes and a function.

    Service Delivery is responsible for the overall quality of service. It is involved in management practices.
    Service Support is the practice of disciplines that affect the day-to-day processes

    For additional details, read this article.
    TDX: What is an Incident vs a Problem?
    • An incident is an unplanned disruption or degradation of service.

    • A problem is a cause of one or more incidents.

    For additional details, click on this article.