Search2 Results

Lookup Category Clear Category
TDX: ITS Change Management Procedures
ITS change management procedures documenting the change management process including the use of Team Dynamix.
TDX: What are Service Management processes and function?
The main areas in IT service management are Service Support and Service Delivery. Within these areas are processes and a function.

Service Delivery is responsible for the overall quality of service. It is involved in management practices.
Service Support is the practice of disciplines that affect the day-to-day processes

For addiotnal details, read this article.