You cannot directly notify groups when updating a ticket, unless you add them to the ticket first. There are two options:

• Add a task to a ticket with the group assigned as responsible
• Add individual members of a group as contacts

Add a Group to a Task

This will make the group appear on the People tab, and they can be chosen in all kinds of notifications.

1. Open the Tasks/Activities tab in your ticket and add a task
   
2. Complete the following fields on the New Ticket Task form:
   1. Title: Ticket Resource Notification
   2. Responsible: 
      • If you know the name of the Group, type it or its acronym in the text box.
      • If you don’t know the name of the Group, click on the Magnifying Glass and search for the group in the dialog box.
   3. Description: You have been added to a task on this Ticket for Notification purposes. 
   4. Do not notify the group
   5. Click the Save button.
3. Mark the Task as Complete.

Adding Members of a Group as Individual Contacts

When you want to send a notification you’ll have to choose each contact.

1. Open the People tab of your Ticket.
2. Click on the Magnifying Glass icon next to the Contacts text box. This will open a Person Lookup dialog.
   
3. In the Person Lookup dialog, you can filter your search in a number of ways, including by Account/Dept
   
4. Click on the check box next to any and all displayed people that you’d like to include. Alternatively, you can click on the check box in the header to select all.
5. Click on the Insert Checked button to add them to the Contacts list.