TDX: Updates Required when New ITS Phone List Created

Required changes to reflect phone list updates in Team Dynamix for System Office ITS staff.

When a new ITS phone list is created

• Create a ticket in Team Dynamix using the Team Dynamix service and attach the phone list to the ticket.
• Update user records to reflect changes in ITS management.
  • Admin > Users & Roles > Users
    1. Select user
    2. On the general tab scroll to the bottom and update the reports to field
    3. save
• Update ITS Groups
  • Admin > Users & Roles > Groups
    1. Select any groups beginning with SO > ITS that have changed using the new phone list
    2. ensure that each group has a manager
    3. ensure that each user has a primary group
       • * The user's primary group should be their lowest level group that includes everyone who falls under their team lead or next level of reporting (for a lead this would be their director.  For a director this would be their Assistant Vice Chancellor).