DMS: Important Notice from RICOH regarding Windows 11 version 24H2 and the fi and SP series scanners

If you use an fi or SP series scanner, you do NOT want to update your operating system to Windows version 24H2 until RICOH has a fix for this issue.

October 31, 2024

Regarding the Use of RICOH fi and SP Series Scanners in Windows 11, version 24H2

We have noticed that the image scanner fi and SP Series⁽¹⁾ cannot be used on PCs running Windows 11, version 24H2.
We regret to inform you that we ask that you refrain from using or updating your OS in a Windows 11, version 24H2 environment.

We apologize for any inconvenience this may cause.

Details of the Incident

- When operating the fi and SP Series via USB connection on a PC running Windows 11, version 24H2, the device may not be recognized properly⁽¹⁾.
- In the scanner selection screen of your capturing software, the connection name of the scanner is “WIA No Friendly Name” and the scanner name is not displayed correctly.

We are currently investigating the cause and countermeasures for the above event.
Detailed information and updates will be posted on this page as they become available.

Please use the link below to see the most recent update on this issue.

https://www.pfu.ricoh.com/global/scanners/topics/news20241031/