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Admin > Users & Roles > Users - Search for User
From General, Select Technician Security Role
Go to Applications
Select these:
Community
My Work
People? The People application allows users to search, create, and modify People and Account/Department records in TDNext.
Projects
TDNext
Workspaces
Select the Technician role for their local Portal
Select the Technician role for their Ticketing Application
Select any Groups requested and make sure they’re Notified
Go to Desktops
Select Default User
Save