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New Account Claim Process
All users have to follow the claim account procedure to set their initial password.
If a user forgets their password
If a user has forgotten or lost their initial password, they can use the " forgot password feature in myVCCS, which will attempt to validate their identity using information stored in SIS. It will use the alternative email and mobile phone number to send a reset code. If this information is out of date or not in SIS, the student will need to contact the college help desk, which will follow their protocol for validating identity and will then perform an administrative password reset.
How to reset myVCCS forgotten password
Password Expiration
Passwords set by users expire after 365 days (once per year). Users are prompted to change their expired passwords in the 15 days leading up to the expiration.
Password complexity
Passwords must be 14-100 characters long in myVCCS. In addition, passwords must meet complexity requirements.
Passwords must include at least three of the following four characteristics:
- Minimum 1 lowercase letter
- Minimum 1 number
- Minimum 1 special character
- Minimum 1 uppercase letter
Allowed characters:
- Lowercase & uppercase letters (a-z, A-Z)
- Numbers (0-9)
- Special characters (! @ # $ % & * ( ) _ + , ? . : -), including spaces
Do NOT use attribute(s):
- VCCS ID
- Last Name
- First Name
If you still have questions, please submit a ticket.