TDX: Finding Services in TeamDynamix

Summary

How to find the correct service to use in TeamDynamix when submitting a ticket.

Body

Having trouble locating the correct service in TeamDynamix?  Who has time to search through each category when they really just want to get some help.  Let's cut to the chase using some search features.

 

Upper Level Search

Search results include Services, Knowledge Base articles and Questions using keywords.  Results provide quick links to get to each item  and breadcrumbs for navigation.

My Favorite

Results show any services that have been previously saved as a favorite and links to quickly go to the service

My Recent

Shows any services you've recently navigated to and links to get back to those services

Services A-Z

Shows an alphabetical list of services and a link to each

Search

Provides a way to do a keyword search just through the service catalog

There are many options for filtering here and the results include the links to get to the service.

 

Details

Details

Article ID: 10913
Created
Tue 1/26/16 3:12 PM
Modified
Mon 11/4/24 6:01 PM